![]() ![]() Then please download Malwarebytes Anti-Malware to your desktop.ĭouble-click mbam-setup- \Desktop\license_key. Reboot when it is gone and your system should boot normal again. In that folder find the file "fatalerror(.exe)" and delete the file. If not, navigate to "C:\Program Files (x86)" and find a folder called "VMC Media Player". ![]() Then in the Taskmanager menu click "File" > "New Task (Run.)" and type "explorer" and then press "Enter". If you do not have Malwarebytes Anti-Malware installed, please proceed as follows. Reboot when prompted to do so and everything should be fine. Chameleon will kill the process and start Malwarebytes Anti-Malware to finish it up. In the resulting explorer window navigate to the Chameleon folder, usually "C:\Program Files (x86)\Malwarebytes Anti-Malware\Chameleon\Windows" and doubleclick on "iexplore(.exe)".Īnd follow the instructions ("Press any key to continue"). Then in the Taskmanager menu click "File" > "New Task (Run.)" > "Browse." Confirm that you want to end the process. In the list of processes find every process called "fatalerror(.exe)", select them one by one and click on the "End Process" button. ![]() In the TechSupportScam screen use the keycombination Ctrl-Alt-Del.įrom the resulting list of options choose "Start Task Manager". If you already have Malwarebytes Anti-Malware installed, you can use Chameleon to get rid of this infection. Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.īut due to the way this TechSupportScam installs itself we will need a way to bypass it. This particular one was installed by another Tech Support Scam. Tech Support Scammers use different methods for distributing themselves. You may see this warning that covers your whole screen after logging on:Īnd if you click on the 5th line on that screen (starting with "PRODUCT KEY"): These are the warnings displayed during install: How do I know if my computer is affected by Product Key? This particular one uses the Winlogon-Shell registry value to lock up the victim's system. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end. The Malwarebytes research team has determined that Product Key is a Tech Support Scam. ![]()
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